If #1 can’t be achieved because whatever triggers it doesn’t have a way to interact with the user, then there should always be a way for the user to log into their account and do the verifying there, and part of the message should state that.If I log into my financial institution and they want to verify my identity they state that they are going to send it to me whether it is a text message or an email. The request shouldn’t come out of the blue.Thanks for passing this on to the appropriate parties at Quicken.Īs for dealing with this in the future, while there are no vulnerabilities in Quicken, the primary way of exploiting this issue appears to be via phishing attempts, so as always, keep an eye out for odd emails and be wary of clicking links or attachments from senders you aren't sure of.I can’t think of a more “odd” thing than receiving a request to verify your identity out of the blue.Īnd as such I would add what I believe is the correct procedure for such an operation. Quicken uses this phone number only for blah, blah, blah…" The phone number will be at the top of the account page. What is the Quicken Premium Support phone number If your Quicken Subscription includes Premium Support, you can find that number by signing in to your account. Phone support is available from 5:00am PT to 5:00pm PT, Monday through Friday. Please click the link to verify your registered phone number. What is the Quicken Support phone number The Quicken Support phone number is 65. Since we're all careful to avoid emails or text messages which look like they might be a scam of some sort, we're sending you this email in advance so you know the upcoming text message is truly from Quicken and is legitimate. For instance: send an email message to a user to say "In 2-3 days, you will receive a text message at the phone number you have registered with Quicken, asking you to click a link to verify the number is valid. I don't think most Quicken users will be as diligent, and few will hunt down the 6 month-old announcement.Ī) Re-word the text so it doesn't seem like many scam messages we all experience on our phones and have been trained not to respond to.ī) Send the message via an email, where more words can be used, and a link to a page on Quicken's website could be included to attest to the authenticity of the message.Ĭ) Better still, combine both. Then someone posted a question about it here on the forum, it was confirmed, and the next time I got the text message, I responded. And I promptly deleted the text message because it looked like spam. I spend a great deal of time on this forum, but I had forgotten the announcement message (if I ever saw it) when I received the text message many months later. First, a user would need to know where to look, and would then have to scroll back to June 1 to see the post about it. NY: Rocket Mortgage, LLC, 1050 Woodward Ave. Unfortunately, I believe that simply posting an announcement in the Community is not an adequate response to this issue.
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